Service Desk
Use InnerCore Support services to assign routine tasks such as creating user accounts, adjusting permissions, resetting user passwords. No need to take up the time of your Internal IT dept on such tasks, when we can handle all of it for you. The success of an outsourced service desk initiative really comes down to one thing: the satisfaction of your users. As you seek a provider, keep that in mind. Any cost savings or operational efficiencies you generate can quickly be negated if your users can’t get its technology issues resolved quickly and painlessly.
Our Service Desk is staffed by seasoned experts who can quickly resolve technical issues, and who genuinely care about your business and your users. Their priority is to understand your users’ activities from both a technical and business perspective, so our Service Desk becomes a natural extension of your organization.
Our veteran team of IT professionals brings the experience and knowledge necessary to meet your desktop service needs. Based in the United States, this group of people is dedicated to delivering the highest levels of professionalism, accuracy, and effectiveness every day. Think of them as a whole group of experts who are on call just for you.
- People and experience: we’ve personally been providing managed services to hundreds of customers for more than a dozen years.
- Experienced, certified staff with a broad scope of expertise: turnover rate is low among our trained technicians.
- Flexibility and responsiveness: Solutions are vendor neutral and tailored for unique customer needs.
- Customer focused: Our customer satisfaction rate is higher than 97%.
- Long-term relationships: Our customer retention rate is higher than 90%.
- On-shore alternative: 100% of our operations and staff are based in the United States.
NOTE – It’s also important to keep in mind the distinction between a service desk and a help desk. Help desks aid end users in fixing common technology problems. Service desks aid organizations in ensuring their users can use technology in pursuit of business goals with maximum effectiveness, including set processes and best practices. Commonly, help desks are seen as a component of a larger service desk solution, which we can provide as needed. See also Office 365 Management and Active Directory Management.
At the core of your business providing smarter IT management
