Vendor management
We deal with your phone, internet, copier, software and hardware vendors for you, with your written authorization.
Managed IT
Well-run systems are easier to secure.
The everyday IT your business runs on: a help desk for your people, servers and desktops kept running, networks managed, Microsoft 365 looked after and backups checked. Fully managed or co-managed, shaped with our specialists around what your business needs.
What you get
- One partner accountable for IT and security.
- Patching, monitoring and documentation run to a written standard.
- A clear, written split of who does what.
- Vendors handled for you, with your written authorization.
- A dedicated senior account manager and regular account reviews.
The work
Managed IT is the foundation our security work runs on. We take on the daily load, from the help desk and patching to monitoring, Microsoft 365 and networks, and run it to a written standard.
Fully managed or co-managed, together we agree on who leads each activity, so the split is clear from day one.
Every plan is built around your team and the tools you already run, never a forced bundle.
One partner for IT and security
When one company runs your IT and another protects it, problems fall into the gap between them. At InnerCore, the people who keep your systems running work inside the same model as the people who secure them: shared documentation, shared monitoring and one escalation path. A patch, a firewall change or a suspicious alert is handled by one partner who sees the whole picture.
Managed IT services
Service Desk & End-User Support
A help desk your people can reach by portal, email or phone, with issues worked through to resolution.
Desktop & Server Management
Servers, desktops and laptops kept running, patched and monitored.
Microsoft 365 & Azure Management
Microsoft 365 and Azure looked after day to day: users, licenses, devices and settings.
Business Calling
Phone numbers, call routing and devices, set up and supported in Microsoft 365.
Active Directory, DNS & Certificates
Sign-in, email delivery and website certificates kept working behind the scenes.
Network Management
Switches, Wi-Fi, internet circuits and remote-access connections monitored and maintained.
Projects & Migrations
Migrations, upgrades and replacements, scoped and approved before work starts.
Account management
A dedicated senior account manager and regular account reviews. For technology plans and budgets, our IT Strategy & Budgeting advisors (often called a virtual CIO) build the roadmap with you.
Who does what
Fully managed or co-managed, the split is agreed and written down before we start.
Who runs day-to-day IT
- Fully managed
- InnerCore, to a written standard
- Co-managed
- Shared, with a written Lead / Support / Informed split
Your IT staff
- Fully managed
- Not required
- Co-managed
- Keep ownership and relationships
Help desk, patching and monitoring
- Fully managed
- InnerCore
- Co-managed
- Usually InnerCore leads
Change approval
- Fully managed
- Agreed with you
- Co-managed
- Often your team leads
Account management
- Fully managed
- Dedicated senior account manager and regular account reviews
- Co-managed
- Dedicated senior account manager and regular account reviews
| Item | Fully managed | Co-managed |
|---|---|---|
| Who runs day-to-day IT | InnerCore, to a written standard | Shared, with a written Lead / Support / Informed split |
| Your IT staff | Not required | Keep ownership and relationships |
| Help desk, patching and monitoring | InnerCore | Usually InnerCore leads |
| Change approval | Agreed with you | Often your team leads |
| Account management | Dedicated senior account manager and regular account reviews | Dedicated senior account manager and regular account reviews |
At the start, we agree who leads incidents, changes and escalations, and we write it down.
Each activity is assigned as Lead (accountable for delivery), Support (assists or approves) or Informed (kept up to date). For example, we lead the help desk, patching and vendor management, and your team leads line-of-business applications and change approval. how the Lead / Support / Informed model works
How it works
Assess and agree: We review your environment, your team and the tools you already run, then agree with you on what's in scope and who leads each activity.
Bring it under management: We set up monitoring, patching and documentation to our written standard, and show your people how to reach the service desk.
Run and review: We run the day-to-day work, handle your vendors and review the service with you at regular account reviews.
See what we watch for you.
Monitoring across your network, servers and devices, with anything worth a look raised early and followed up. The views below are samples made for a fictional company.
24/7 Server and Network Monitoring and Remediation
Servers and network watched around the clock, with fixes set by your agreement.
Sample server health panel for the fictional company Northwind Traders: processor 44% (worth a look), memory 51%, top processes and disk use with values.Sample server health panel for the fictional company Northwind Traders: app server processor at 44% (worth a look) and memory at 51% (healthy), top processes (web service 64%, update service 30%, backup agent 22%) and three disks at 46%, 40% and 55% used., slide 1 of 3
Projects that move the business
Migrations, upgrades and replacements are scoped and approved before work starts, then run by the same people who know your environment. For technology planning and budgets, our IT Strategy & Budgeting advisors (often called a virtual CIO) build the roadmap these projects come from.
Is it a fit?
Signs you need this
- Patching, monitoring or documentation depends on one person.
- Your IT and security providers point at each other when something breaks.
- Your IT team spends its days on tickets instead of the projects leadership wants.
- No one can say for certain that backups completed last night.
Where Managed IT fits best
- Distributed organizations that need IT run consistently wherever their people work.
- IT departments that want depth behind them without giving up ownership.
- Organizations that want IT and security under one accountable partner.
When our specialists will point you to another service
- One technical role to fill, rather than IT run day to day → Managed Role Services
- Your team runs IT and wants our tools and escalation support → Platform as a Service
EXAMPLE scenario
EXAMPLE: illustrative only, not a real customer.
Problem
A healthcare group's two-person IT team was buried in tickets, patching ran late, and their outside security provider rarely spoke to them.
What we did
We set up co-managed IT with a written split: InnerCore led the help desk, patching and vendor management, and the internal team kept line-of-business applications and change approval. Security and IT now run in one model.
Outcome
Patching on schedule, one partner accountable for IT and security, and an internal team back on the projects leadership asked for.
What changes for you
- Patching, monitoring and documentation that no longer depend on one person.
- One accountable partner to call, including for vendor problems.
- A clear written split of who does what when you keep your own IT staff.
- An environment that is easier to secure.
FAQs
We already have an IT person. Is this for us?
Yes. We strengthen your IT team. We don't replace it. Your person keeps ownership and relationships, and we take on the work they can't get to, from patching and monitoring to the help desk.
What's the difference between fully managed and co-managed IT?
Fully managed means InnerCore runs the IT services in your agreement, to a written standard. Co-managed means we work alongside your IT staff or other providers, with every activity assigned as Lead, Support or Informed. Our specialists help you work out which model fits, and we write the split down before we start.
What isn't included?
Your agreement lists what is covered and up to what quantities. Repairs, projects, hardware, licensing and onsite work beyond your agreement are quoted and approved by you first.
Do you work onsite?
We deliver remotely by design, so your service runs the same way wherever your people work. Any onsite work is defined in your agreement.
Is backup included?
Backup and recovery sit with our security services, under Backup & Disaster Recovery: resilience built in, with immutable, ransomware-protected backups. Managed IT still checks that server backups complete and fixes any that fail.
Who handles security?
Our security services, under Security, in the same model as your IT. The people running your systems and the specialists protecting them share documentation, monitoring and one escalation path.
Related services
- Managed security services
- Microsoft 365 & Azure Management
- Managed Role Services
a dedicated team for one technical role
Let's work out how your IT should run.
Talk with our specialists about your environment and your team, and we'll show you how fully managed or co-managed IT would run alongside the security that protects it.