One hire
One person and one skill set. When they're out, the work waits. When they leave, you post the job again and start over.
Managed Role Services
Managed Role Services: the InnerCore Tech Trio
Don't post the job. Hand it to us. The InnerCore Tech Trio, one Client Delivery Manager and two techs with the skills you're looking for, fills that position and keeps it covered.
One hire, or the Tech Trio.
The InnerCore Tech Trio
Client Delivery Manager · Subject Matter Expert · Subject Matter Expert. One accountable contact and two experts in the role, under one service agreement. When one is out, the other two keep the work moving.
- Client Delivery Manager
- Subject Matter Expert
- Subject Matter Expert
How the Tech Trio compares
What it covers
- One hire
- One role
- InnerCore Tech Trio
- One role
- Co-managed IT
- Agreed IT activities alongside your team
- Fully managed IT
- The IT services in your agreement
Who directs the work
- One hire
- You
- InnerCore Tech Trio
- You set priorities; your Client Delivery Manager drives them
- Co-managed IT
- Shared, with a written split of who leads what
- Fully managed IT
- InnerCore, to a written standard
When someone is out
- One hire
- The work waits
- InnerCore Tech Trio
- The other two keep it moving
- Co-managed IT
- Depends on the split
- Fully managed IT
- InnerCore covers it
When someone leaves
- One hire
- You post the job again
- InnerCore Tech Trio
- If anyone on the trio leaves, InnerCore assigns a qualified replacement and the role stays covered.
- Co-managed IT
- Depends on the split
- Fully managed IT
- InnerCore covers it
Depth of skill
- One hire
- One person's
- InnerCore Tech Trio
- Two subject matter experts in the role
- Co-managed IT
- Broad IT services
- Fully managed IT
- Broad IT services
Knowledge
- One hire
- In one person's head
- InnerCore Tech Trio
- Written procedures that stay with the role
- Co-managed IT
- Shared documentation
- Fully managed IT
- Documented by InnerCore
One accountable contact
- One hire
- Your hire
- InnerCore Tech Trio
- Your Client Delivery Manager
- Co-managed IT
- Your InnerCore account manager
- Fully managed IT
- Your InnerCore account manager
| Item | One hire | InnerCore Tech Trio | Co-managed IT | Fully managed IT |
|---|---|---|---|---|
| What it covers | One role | One role | Agreed IT activities alongside your team | The IT services in your agreement |
| Who directs the work | You | You set priorities; your Client Delivery Manager drives them | Shared, with a written split of who leads what | InnerCore, to a written standard |
| When someone is out | The work waits | The other two keep it moving | Depends on the split | InnerCore covers it |
| When someone leaves | You post the job again | If anyone on the trio leaves, InnerCore assigns a qualified replacement and the role stays covered. | Depends on the split | InnerCore covers it |
| Depth of skill | One person's | Two subject matter experts in the role | Broad IT services | Broad IT services |
| Knowledge | In one person's head | Written procedures that stay with the role | Shared documentation | Documented by InnerCore |
| One accountable contact | Your hire | Your Client Delivery Manager | Your InnerCore account manager | Your InnerCore account manager |
Need more than one role covered? See Managed IT for fully managed and co-managed service.
Is it a fit?
Signs a role needs a Tech Trio
- The posting has been open longer than you hoped.
- One person holds the keys to a system your business runs on.
- The role is really several jobs: coordinating, daily administration and senior engineering.
- Projects stall every time someone is on vacation or out sick.
- You've filled the same role more than once and lost the knowledge each time.
Good fit
- You'd normally post a technical job and want it covered by experts instead.
- You have an IT lead who sets priorities and wants depth behind one role.
- You already have an IT provider and need a specialist role covered alongside them.
Start elsewhere
- You want most of your IT run for you → Managed IT.
- You need a help desk for all your people → Service Desk & End-User Support.
- You have a one-off project → Projects & Migrations.
Example
EXAMPLE: illustrative only, not a real customer.
Problem
An IT director had posted a Microsoft 365 engineer job twice. The last hire left, and the tenant work and documentation went with them.
What we did
We put a Microsoft 365 Tech Trio in the role. The Client Delivery Manager set priorities with the IT director, and the two subject matter experts picked up the backlog and wrote the procedures down.
Outcome
The role is covered, the backlog is moving, and the knowledge stays with the role, not one person.
Why the Tech Trio, not one hire.
A great hire is still just one person. When they're out sick, on vacation or gone for good, the work waits for them.
So why not just hire someone? You can. But one hire means one skill set, one point of failure and a new search every time they leave. The Tech Trio puts subject matter experts in that field into the role, not generalists.
The role stays covered when life happens.
When one person is out, the other two pick up the work and keep it moving. If anyone on the trio leaves, InnerCore assigns a qualified replacement and the role stays covered.
Several skill sets in a single role.
Nobody is an expert in everything. The Tech Trio brings several skill sets to the role, so the work never rests on one person's strengths.
The knowledge stays with the role.
The work follows a repeatable process and written procedures, not what one person happens to remember. When people change, the work doesn't start over.
Stop restarting the search.
Keeping the role covered becomes our job, not yours. You get back to running your business.
One role. One contact. Three people behind it.
Your Client Delivery Manager is your single point of contact. They keep communication clear, keep the trio on track and drive the work so it gets done. It feels like managing one hire, not chasing a vendor. You get one accountable lead under one service agreement.
Works with your team, not over it
You keep control. We make the role work.
Your team stays your team. We cover one role, use your tools, follow your process and report to your IT lead. You get more depth behind your people, not a new layer over them. There's no bundle to buy.
How it works
Tell us the role
We start with the job you'd normally post and your top priorities.
Meet your Tech Trio
We come back with a Pod Profile, how the trio covers the role, what's in scope, a transition plan and commercial terms.
Your trio takes the role
We take in the work, build a prioritized backlog, work to the priorities your technology decision maker sets, and review progress with you at each phase of the transition plan.
Choose a role. We build the trio around it.
Microsoft 365 Tech Trio
Some Microsoft 365 roles are really three jobs: coordinating with stakeholders, daily administration and senior engineering. A Client Delivery Manager, a Microsoft 365 Administrator and a Microsoft 365 Engineer cover all three.
- Client Delivery Manager
- Microsoft 365 Administrator
- Microsoft 365 Engineer
Cybersecurity Tech Trio
Your security role gets three people, not one, so daily security work gets done and improvement projects stay on track. A Client Delivery Manager leads two cybersecurity subject matter experts.
- Client Delivery Manager
- Security Analyst
- Security Engineer
Networking Tech Trio
Your network stays steady and keeps improving: everyday changes and troubleshooting get handled, and upgrades get planned instead of put off. A Client Delivery Manager leads two networking subject matter experts.
- Client Delivery Manager
- Network Administrator
- Network Engineer
Data Protection Tech Trio
Three people own your backups and resilience planning, so protecting your business data doesn't depend on one person's calendar. A Client Delivery Manager leads two data protection subject matter experts.
- Client Delivery Manager
- Backup Administrator
- Data Protection Engineer
Want to see how a trio works day to day? Walk through a sample Microsoft 365 Tech Trio, from the role it covers to how it keeps that role covered.
Custom Tech Trio
Need a specialty that isn't listed here? We'll build a Tech Trio for it, with a Client Delivery Manager leading two subject matter experts in that field.
Talk to us about a role
The Role You Have. The Team You Need.
Hiring for a technical role? Hand it to us. The InnerCore Tech Trio fills that position and keeps it covered, under one service agreement with one accountable Client Delivery Manager.