Managed IT · Systems
Desktop, server and patch management
Endpoints and servers kept healthy, monitored, patched and documented.
What changes for you
- Patching you can prove, not guess.
- Problems caught and fixed earlier.
- Documentation that does not live in one person's head.
The work
We provide the endpoint and server management platform and run it: software and configuration management, operating system and select third-party patching on your schedule, server monitoring, backup checks and alerts worked through to resolution. Storage, virtualization and Apple devices are covered where included.
Offerings
What's included
Endpoint management platform with inventory and health monitoring
Software deployment, approved-software management and software inventory
Desktop configuration and policy management
OS patching to best practice, with select third-party application patching
Patch and reboot schedules you define, with pilot-group testing
Zero-day patch assistance for covered infrastructure
Monthly patch reporting on request
Server documentation, OS monitoring and management, and hardware and firmware care
Checks that server backups complete, with issues fixed
Storage and virtual machine management, where included
Apple macOS management platform, implementation and training where included
Help with license renewals and extended vendor support
Our specialists shape this service around your business and the tools you already run, as part of a plan we agree on together. Never a forced bundle.
How it works
Onboard: We install our management tools and document your desktops and servers.
Schedule: Together we set patch windows and a test group.
Run: We patch, monitor and fix alerts as they come in.
Report: We report patch status and recommend upgrades as systems age.
Sample processor usage for the fictional company Northwind Traders: busiest server 33% now and steady, with usage by server.Sample processor usage trend for the fictional company Northwind Traders: busiest server at 33% now, inside the expected range, and usage by server (file 38%, app 62% worth a look, database 45%, directory 28%)., slide 1 of 3
FAQs
Is endpoint protection included here?
Endpoint protection and EDR live under Endpoint Security. This page covers management, configuration and patching.
Do you patch third-party applications?
Yes, select third-party applications, alongside operating system patches.
Is repair of failed hardware included?
Hardware repair is quoted and approved by you before we start, as your agreement sets out.
Related services
Know your systems are patched.
We'll show you what managed endpoints and servers look like.